Questions? Call for Help Now

Frequently Asked Questions – Mental Health Care at Alter Behavioral Health

Finding the right mental health care can be confusing, especially when you or a loved one is facing serious challenges. At Alter Behavioral Health, we’re here to make that journey easier. Our team is nationally recognized for compassionate, evidence-based treatment of complex conditions like schizophrenia, depression, BPD, and co-occurring disorders. This FAQ answers common questions about our programs, services, and what to expect—so you can feel informed, supported, and confident in taking the next step toward healing.

Yes. We treat PTSD and complex PTSD. Trauma is our thing. We use therapy that helps calm the brain. You don’t have to carry the pain alone. Healing starts here.
Sure do! DBT helps with tough emotions and big feelings. It’s great for BPD and big mood swings. We teach you tools that work. It helps you feel more in control.
Yes. We treat mental health first. We can help with substance use, too. You don’t have to pick one problem at a time. We treat both—mind and body together.
No, we don’t take state insurance. But we do take private pay. We’ll check your private insurance for free. If not covered, we’ll talk about payment plans. Easy steps, no surprise bills.

Yes, this is inpatient care. You stay with us. You’ll eat, sleep, and heal here. It’s 24/7 support, not a quick visit. Think of it like a reset for your brain.

Yes. Depression is one of the big ones we treat. We help with sadness, no energy, and low moods. You’re not lazy—you’re struggling, and we get that. Let’s find your light again.
Yes, we help people with DID. You are not alone here. We understand how hard switching and memory gaps can be. Our team is trained for complex trauma. Your parts are welcome here.
Yes. We treat BPD and use DBT to help. Big emotions don’t scare us. We help you build stable, healthy relationships. You can feel better and live with less chaos.
Yes. We take many private plans. And we also offer private pay. We’ll verify your insurance for free. We want treatment to be affordable and simple. No endless forms—just help.

We accept: Cigna, Anthem Blue Cross, Blue Cross Blue Shield, UHC, Surest, Aetna, GEHA, UMR, Medica, Highmark, Carefirst, Priority Health, Carelon, NYSHIP, and Regence.

More plans? Ask us. We’re happy to check. Even if we’re not in-network, we might still work with it. We’ll walk you through it, step by step.

Yes. We support folks with ASD. Everyone’s brain is welcome here. We respect sensory needs and routines. You’ll get care that fits you. We don’t force one-size-fits-all treatment.
Yes, we help with crisis care in Southern California. If things feel too heavy, come here. We help people feel safe and grounded again. Fast help, gentle care.

No. We help adults 18 and up only. Our program is built just for grown-ups. If you’re a teen, we can help you find other places. If you’re a parent, we’re here for you.

Yes. Phones and electronics are allowed. You’ll have time to use them daily. We know staying in touch matters. Just follow a few house rules.
Yes. Private rooms are an option. Ask if one is open. Great for quiet time and personal space. Some rooms even have extra comfort perks. Let’s see what’s available when you call.

Yes, we allow visits. Come say ‘hi’ on visiting days. Seeing loved ones can help you heal. We’ll share the schedule when you’re here. Family is part of the process.

Yes. We do same-day and weekend admissions. Crisis doesn’t wait, and neither do we. Call us now, and we’ll get things moving. Pack a bag—you’re almost there.
Yes. You’ll get a case manager who helps with all that stuff. We’ve filled out tons of these forms. We talk to your job so you don’t have to. Less stress, more healing.
Most individuals stay 30–45 days. We’ll guide what’s best. Some need a bit longer, and that’s okay. We build your care plan together. It’s not a race—it’s recovery.
Yes. We take people from all over the U.S. and beyond. We help with travel plans too. Just bring yourself—we’ll help with the rest. Your healing journey starts here.